Alright team leaders, chances are, you’re here to understand what employee pulse surveys are. Or how to implement them into your workflow. No? Okay.
Maybe you’re looking for ways to track employee and team status, increase employee engagement and satisfaction, or decrease turnover rates within your company.
Well, we’re here to give you the rundown on pulse surveys – which ultimately help all of the above. We’ll dive into what they are and how to use them for improving your overall organizational culture.
Click & Skip. Head straight to the content you want to see. Our ultimate guide includes:
- What is a pulse survey?
- Pulse surveys meet Plans, Progress, and Problems
- The importance of employee engagement and satisfaction
- Employee satisfaction surveys – where to begin
- The best employee engagement survey questions to ask
- Fun employee spotlight questions
- Team Engagement Ideas
- 5 best softwares to use for employee pulse surveys
What is a Pulse Survey?
Qualtrics.com, classifies a pulse survey as one which meets the following criteria:
- Uniformed – you should be measuring the same construct over time. The intention for the survey can (and should) change from department to department in order to meet individual needs.
- Frequent – pulse surveys are like a heartbeat, they run to ensure the overall health of the company is in order. These surveys happen more frequently than your traditional annual employee feedback survey.
- Brief – they should be short and sweet. The goal is full engagement, so keeping the list of questions at 5-15 is ideal. Of course, if this is a weekly survey, air on the lighter end – 5 questions.
- Consistent – scheduling these frequent surveys will become a habit for your employees to complete. They should know when to expect the surveys. Weekly, bi-weekly, monthly, quarterly? Think about this. Do you want the survey data on Mondays, or Fridays? When are you more likely to get full engagement?
Pulse surveys meet Plans, Progress, and Problems
In short the Plans, Progress, Progress (PPP) methodology is a widely used status reporting framework that helps companies gain helpful insights from their employees. It's used by companies like Skype, eBay, Facebook, and startups accelerators like Seedcamp. Many employees feel their managers don't know what they've accomplished at work – which may lead them to feel disengaged in the day to day tasks. By reporting updates with PPPs, managers can eliminate that worry from employees. So…how do PPPs work?
We can look at PPPs as a subset of pulse surveys. By asking the questions: what are your plans, how are they progressing, and what challenges are you facing – managers are able to understand how their employees are managing their work load. This feedback is crucial for maintaining open communication between teams and keeping everyone involved. Here's a quick video we made that explains it further:
We recommend using PPP's with a software that automates a status report for leaders at the end of each reporting period. Weekdone asks these questions and generates these reports on a weekly basis. Read our blog post on how to measure employee engagement for a clear understanding of Weekdone's customizable features and how to use it as an employee engagement survey tool.
The importance of employee engagement and satisfaction
So why focus on employee engagement? What is employee engagement? Employee engagement is the level of motivation your employees have to continue doing the work…it’s the value they place on their experience that lets them view work as more than “just a job”. Therefore, we can say that an employee is satisfied when their job expectation meets or exceeds reality.
Gallup describes 3 levels of employee engagement:
2. Not Engaged
3. Actively Disengaged.
Engaged employees are proudly committed to your company, they’re your loyalists. The 'not engaged' may be the most relatable. They're the ones living for the weekend – eager to clock out at the end of day, placing little value on everyday tasks. Finally, the 'actively disengaged', watch for them – they're looking to jump at the first opportunity that slides into their LinkedIn DM’s.
For those of you who like data, let’s dive into some quick employee engagement statistics:
- 1/3 of employees aren't fully engaged at work. These disengaged employees cost companies between $450 and $550 billion per ….. year. Woof!
- 87% of employees expect their employer to support them in balancing work and personal commitments
- 89% of HR leaders agreed that ongoing peer feedback and check-ins have a positive impact on their organizations.
Team leaders alone account for 70% of variance in team engagement. Check our survey results to see some of the biggest challenges faced by managers.
So you want to increase employee engagement
Modern companies are becoming more aware of the importance of employee motivation and satisfaction as it relates to the overall health of an organization. But for small businesses it’s not feasible to offer daily lunch specials, gaming rooms, and organic gardens – thanks for setting the bar so high, Google.
Though we may not all have Google’s budget, there is an underlying message we can all take from these benefits. Understanding employees’ basic human needs and creating value outside of the mundane tasks speaks volume about a company's culture. Who doesn’t want to work for a company who appreciates their employees? We could all gain something from a more human approach in management.
But where do you start?
What is an employee engagement pulse survey?
If you don’t have a strategy in place for measuring employee engagement, read on. And if you do, but feel like your current “performance appraisal process” is inaccurate (don’t worry 49% of HR leaders feel this way) also read on!
Measuring employee engagement should be simple, effective, and recorded on a regular basis. Our best recommendation, coupled with an equally empathetic leader is: the employee engagement pulse survey. As we learned from the pulse survey criteria above, they should be: uniformed, frequent, brief, and consistent.
We created this infographic for you with 5 actionable steps to help you get started right away.
What are the best employee pulse survey questions to ask?
The types of questions you ask will depend on the objective you set for your survey and how often you’re sending it out to employees. For example, since Weekdone uses a weekly distribution, we have a combination of: 3 check-in questions, four 5-star rating questions, and an option to share thoughts and additional materials. Check out this blog: questions to ask your employees to see how our CEO recommends formatting and timing your questions for the best response.
The questions you choose can relate to: work culture, energy levels, organizational culture, or even just fun “get to know you” questions. Again, it completely depends on your needs. Sometimes it’s helpful to think about your experience as a team leader, what do you feel is lacking? Try to form that need into a question to see if your teammates feel the same.
For examples to inspire you in your survey writing, head over to our blog how to: measure employee engagement.
Fun employee spotlight questions
One factor that contributes to an employee's overall job satisfaction and engagement is feeling like they have a voice. Through these pulse surveys, you give them the opportunity to regularly share their opinions about the work environment.
Another fun way to give employees a voice (or a chance to shine) is through employee spotlight questions. These questions promote CFR (conversation, feedback, and recognition) between teams. The more opportunities you give for cross-team collaboration, the better.
Say goodbye to Employee of the Month, and hello to Employee in the Spotlight! These spotlight questions should be fun – they give you the chance to learn something new about whoever’s in the light that week. Think of questions that spark conversation, either through comments from co-workers, or by requesting an explanation. Here are some example questions to get you started.
- Tell us about an interesting material you came across recently. What did you like about it?
- What is something you like to do that others generally don’t?
- What is something you dislike that others rave about?
- Where did you go on your first vacation (without your parents)? What made it so memorable?
- If you had to live with one season forever, which would you choose and why?
- What is your favorite household chore? What do you enjoy about it?
- When you were young, what did you want to be when you grew up? Are you surprised by where you are now?
- Who is one fictional character you’d like to be for a day. Why?
- What is your favorite social media platform to use?
- Do you have a morning routine that helps you start your day?
- Daily email spam – name 3 sources you don’t automatically delete in the morning.
You can send this Q & A to your team or company by email, or whatever communication platform you use. Introduce the ‘Spotlight Series’ as something for employees to look forward to.
Take this spotlight survey a step further and release it outside of your company (with permission of course). Use these features as a part of your marketing for the week. Whether you’re a B2B or B2C company doesn’t matter much – it’s always nice to put a face with the people behind the scenes of a company! We all could use more light, positive reads to inspire us during the week. And who knows, a future employee may be looking at your LinkedIn and think, “that would be a fun company to work for”.
Team Engagement Ideas
A sure way to keep your employees engaged and satisfied is by scheduling regular team building activities. A major part of creating a positive work environment is giving your employees a space to connect outside of work. After time, we all start getting bogged down with the day to day tasks. Light a fire under your employees – surprise them with a fun activity, or give them something to look forward to each month. You know what they say – teams that have fun together, stay together.
Check out our blog posts for remote team building activities:
Of course, these ideas can be modified for local teams, an opportunity for you to get creative!
Additionally, here are some ideas for co-located teams:
Improv games : We all know Second City, right? How about Steve Carrell? Alright, there's more to improv than performing, and making jokes. It's a great way to sharpen up your listening skills. There are plenty of improv games that can be played with teams that help to get out of your head, get into a creative space, and have fun. Here’s a great blog post highlighting great improv games that act as team building exercises.
Scavenger hunts : Gather all teams in your company, have each team create a list for another team. Make a theme for your hunt, think of items that can be found..but don’t make it easy. Think of conceptual and literal items while making that list. Challenge your team communication and collaboration skills here.
Then…plan a date, set a time limit, and search…FAST.
Food and Drink Tours : Need I say more? There’s nothing like bonding over food and drinks with the team. Conversation flows as easily as the drinks 😉
5 pulse survey softwares you need to try
1. Weekdone – Best for communication, engagement, and productivity
Weekdone’s software supports employees through: simple weekly planning using the PPP approach, easy to request 1:1 meetings with team leaders, chances to give and receive feedback (daily & weekly), and overall company transparency.
For leaders, you’ll receive a compiled Weekly Status Report with only the most important informative updates. This gives you a clear view of the past week and helps you determine actionable steps forward. Not to mention, makes meetings way more effective -about time, right?!
2. Trakstar – Best for survey automation and analysis
Trakstar has an easy to use scheduling, and analysis system. Choose a date to send your survey and wait for the results to start rolling through. With pulse surveys and opinion polls, you’ll be able to easily track reports over long periods of time. They also have an opportunity for 1:1s.
3. Quantum Workplace – Best for simplicity
Quantum workplace offers a workspace for leaders to send simple surveys with a big impact. They even offer templates with the best questions for each survey type, so all you have to do is add your recipients and wait for the response. And we especially love the dashboard customization for easy to interpret results.
4. Culture Monkey – Best for customization
We love Culture Monkey’s colorful graphs, dashboard and easy to understand results. You can customize your surveys to send as often as you’d like. They also have an option for your employees to complete a survey anonymously, which is great for specific cases and larger companies.
5. Moodtracker by Workhuman – Best small business pulse survey
Last but certainly not least, Moodtracker is free and simple…it’s a great service for small companies looking to get some quick, meaningful feedback from employees. Their results page offers you a chance to see how you benchmark against your competitors in different categories.
Annnnd, that’s a wrap! Thanks for sticking with us ‘til the end – you’re super engaged! 👏🏻
At Weekdone, we understand that employee engagement is an outcome that grows from an organization's internal processes. You can’t simply ask employees to fill in a survey, receive the feedback, and avoid actionable steps to improve. You need to work hard, continuously. Your employees are the heart of the company – keep that pulse active and upbeat. 💗
Just a friendly reminder – teams of 3 or less use Weekdone for free (everything included!) Teams of 4 + receive a 14-day free trial, and after that, Weekdone is just $99 a month for unlimited users.