The qualities of an effective team leader can be broken into 4 big categories – organizational communications, internal processes, productivity, and giving feedback. It's highly important that you approach team leadership as a process and not something you can get done. You, as a leader, can't force people to work harder; to be effective, you can only align your team's efforts and work smarter, together.
Here is a list of the 15 qualities of a team leader who will succeed with his/her team.
- Good Communicator
- Good Delegator
- Hard Working
- Process Driven
- Gives Feedback
1. Be Committed
Take time with your employees
Collaboration makes a great leader. As John Ritchie said in Business Matters: "Effective internal communication helps to ensure that all members of the organization are working collaboratively towards a common goal." The key word is "collaboration." While a lot of team members may know what their job description is, they must also understand why their work matters to the company. That is the reason why they must share their work and ideas with co-workers and managers.
Engagement at work is more than job satisfaction. An engaged employee has an attachment to their job and wants to do it a lot better. If we speak about the tough competition in the global market, then this job attachment is what's giving
There are 3 key factors that drive engagement:
• Relationship with the direct manager
• Belief in senior leadership
• Pride in working for the company
How do you drive engagement?
The first thing to do is to get an overview of what's going on is to talk to everyone directly. What troubles them? If you know their problems, you can help them. Make sure you have extra time every week for speaking with them.
Of course, it's not possible to have 2-hour lunches with everyone if you have many employees that you're responsible for. Team leadership, in this case, would be a technological solution to keep track of everyone.
• You can share your ideas for feedback. When you share your ideas with your team you can get feedback and new ideas. As there is always more than one way to do things, you'll discover that your coworkers and employees can sometimes save you from a dead end.
As the Harvard Business Review has mentioned: "Collaboration doesn't just occur by getting people together. You need to trigger it."
A lot of people don't like to be reviewed. To some participating in internal communications may feel like being judged. Part of team leadership is to create a culture where the constant review is not something to be afraid of but a normal routine that doesn't affect everyday mood or task completion.
Collaboration tools help to change communication from a company-wide "review system". There are many perks you can implement, like achievements, leaderboards, and point systems.
2. Be Humble
Recognize failure (acknowledge, but do not reward)
As a team leader, you should always be on a lookout for why people fail. Failing is natural and many leaders say that it's important to recognize it. How ever you decide to tackle it – don't ever reward inadequacy or failure because of laziness.
Fail Hard. Fail Fast. Fail Often. This is not something that we think about daily. But this methodology provides a gateway to productivity and innovation. Here are 3 main takeaways to improve your leadership skills when it comes to addressing failing.
The best team leaders are those who accept failure, whether it is their own or the failure of their subordinates. When people defer responsibility they create anger and resentment in their organization, but when they claim responsibility for failure and own it, they often gain greater loyalty from their followers.
Don't ignore environmental cues
One of the biggest team leadership mistakes is ignoring what they see around them. Team leadership means constantly watching their followers and their organization, making sure everything is on track. They trust their followers to get tasks done, but also recognize the necessity of verifying that they complete work to the proper standard. They step in when they see a problem and make sure that any issues are dealt with before they become a bigger threat to the organization. By constantly checking on their followers and their organization's goals, great team leaders identify issues before they get out of hand and solve them so that they can continue to make forward progress.
It comes naturally if you're ambitious enough
Failure is one of life's greatest enablers. Think about it. If you never failed at anything, you would never be forced to take action. In the end, it's deal with failure that defines your character as a team leader. For example, do you accept defeat – or will you find a creative way to interpret reality? Do you ask yourself what you learned during the process of failing – or do you hold someone else accountable and blame the circumstances you were faced with to deflect criticism of the failed outcome?
Great leadership is about being accountable for your actions. Some of the greatest leaders in history failed at one time or another, a list that includes Thomas Edison, Bill Gates, Walt Disney, and many others. Their ability to hold themselves accountable enabled them to persevere, become better leaders, and build their legacies.
3. Be Productive
Encourage debates, but keep them productive
As an effective team leader, there's nothing more satisfying than seeing your employees wholeheartedly discussing the product or service you provide. The tricky part is to understand whether it will lead to a productive discussion or unnecessary tension in the workforce. Internal communication studies show that most mergers and acquisitions don't fail because of conflict. They fail from the "organizational silence" that stems from the fear of conflict. A team leaders job is to encourage proactive debates, but they need to be kept as professional & productive as possible. Here are 3 tips that help you keep your teams' debates in line.
It's easier to manage good outcomes when you set expectations for the debate. Everyone involved debate agenda should know the goal of the discussion, and how a conclusion will be reached. If the final decision will come down to a single person, everyone involved should be made aware of it immidiately.
Don't let it be personal
We all get sucked into trying to "win"— so we look good or don't make the group we represent look bad — which leads us to ignore common knowledge, logic, and evidence that go against our own beliefs. So we agree to fight without making much progress. Just trying to prove our point without emotions and not a rational judgment about what's best for the team. Which leads us to the next section.
Facts over emotions
Data over recommendations. There's nothing worse than an avalanche of "good" ideas that do not have any practical use. Subjective thoughts have a way of being "the right ones" in the proposer's mind. So leave both the ego & profession at the door for a more productive debate.
4. Have a Clear Vision
Make sure everybody knows the "WHY"
Simon Sinek in his book "Start with the Why" differentiates decision making into 3 main categories: Why, How, and What.
When companies start with "Why", they will tap into our innate drive to include those products as symbols of our values and beliefs. They make us feel special like we are apart of something bigger.
Most team leaders generally start with "What's" and "Hows" because that's what their teams ask for. They ask for specific tasks, tactics & a specific responsibility. But , if they have a vague understanding about the vision of the company without a deeper knowledge of the "Why", then they may start to feel like they don't make an impact or any relevant difference. That they are merely salaried workers, who are doing the "dirty work".
As far as business goes, data-driven, agile processes are important for project management & daily/weekly productivity, but make sure your employees have a good dose of the "Why" in there. We want to be around people and organizations that share our beliefs. Our brain & primal instincts operate in a certain way. So in order to know how to hack your brain, you'll need to understand what parts of the brain to trigger.
Of course, it's not possible that every person in the company directly aligns with the company's objectives & vision. But it's crucial that the employees know exactly what you as a team leader and the company wants to accomplish in the long run.
5. Be Analytical
Tests your ideas (are they contested, or have you hired a herd of sheep)
We have all heard & implemented the build, measure, learn loop on how to properly hypothesize & test our business ideas. The problem with the build-measure-learn loop, is, that for the majority of team leaders the point zero – test & hypothesize – gets forgotten. Meaning that if your employees are not contesting your ideas, even bad ones get passed straight through, to the building phase.
So test it out: next meeting, have a ridiculous proposition, that is backed by some shady data. If it sticks & people start applauding it – congratulations, you have a room full of people who are willing to do nonsense, just to avoid confronting you. In order to avoid this, you should always lead from the bottom, guiding people, not telling them (exactly) what to do. Leadership in a team must be earned, not gained by a promotion. "A leader is the one that stays behind the flock, letting the most nimble go out ahead, whereupon the others follow, not realizing that all along they are being directed from behind." N.Mandela.
6. Be Respectful
Respect time & privacy
Good team leadership means making sure that you have a complete overview of what people are doing. The best way to do it is to change your company culture to be as transparent as it can be. Doing so requires a change of culture and may even require new software for help. Here we will go over a few things that you should start doing.
Regular meetings may seem helpful, but they can often be a waste of employees' time. While meetings are an important part of any workplace, make sure you're doing them correctly. Here's a quick guide – Effective Meetings and How to Hold Them.
Having regular meetings that are brief is a great way to keep everyone on the same page. Miscommunication is one of the most common causes of dysfunction in the workplace. Having regular meetings helps to ensure that all employees understand what is expected during the week.
7. Communicate Clearly
And track what really matters
When Measure What Matters was published in 2017, it became an instant bestseller and a true model for the future world of management. Now the OKR methodology is preached in some of the top performing companies in the world.
"I wish I had had this book nineteen years ago when we founded Google. Or even before that, when I was only managing myself!L.Page from "Measure what matters."
If one of the most influential entrepreneurs in the world preaches this methodology, then there must be something to it. John Doerr the author of "Measure What Matters" is rightfully considered one of the most influential people for the Objectives and Key Results (OKRs) methodology. He is the one who initially introduced the idea to the young founders of Google. Their success story has turned OKRs into a well-known goal-setting methodology.
The five point OKR System:
Set Strategic Priorities
Follow your vision or strategy that you have in place. Hopefully looking into 2-5 years.
Figure out what kind of macro processes do you have to set-up in order manage the communication between divisions or people.
Set OKRs & Key Results
Nowadays, it seems like everyone has their own opinion on how to set OKRs correctly.
I would recommend this Free Ebook to get you started. If you're just looking for a quick fix – have a look at these OKR Examples.
Share Roles & Team Key Results
While writing good objectives is really important from the company perspective, they still need a good amount of work, so that everybody's key results get aligned with the objectives & every person on the team knows what role they play in the long run.
One of the crucial parts of any business is data & the interpretation of it. So, to get everybody on the same page as soon as possible, you'll have to agree on: reporting cycles, KPI's & analyzing intervals.
8. Delegate Clearly
But do NOT micromanage
It's gruesome working under a micromanager. Everybody knows that. But in more cases than not, managers and effective team leaders don't really take note that they are doing it. So if you see any of these 5 common symptoms piling up on your daily routine – change it! They really do more harm than good!
Here are 5 common symptoms to keep an eye out:
Delegation is a skill like any other. It demands time and practice to be mastered. Delegating tasks this way is effortless, but it still demands to let go of the control.
What could be the cure? Assigning one full task, not just pits and parts, but the full task. It might be painful, but it's necessary.
Obsessed by control
Constant urge to send countless emails to check employees progress. After delegating a full task to someone, it's natural to feel the need to keep checking on the status. There are smarter ways to keep an eye on the progress. One such clever method is the PPP process – weekly reporting on progress, plans and problems.
It's easier to finish the task than write exact directions. So trust your employees that they know what they're doing.
Habit to request unnecessary and overly detailed reports & plans about the near future/past. Make no mistake, reporting and keeping on top your numbers must be a top priority; but there's a fine line between actionable information and overly detailed reports that show absolutely no relevant data.
Discourages independent decision making
Micromanagers tend to get irritated when an employee makes a decision without consulting them first. That's true even if the decision is within their level of expertise! A good percentage of employees feel that team leaders don't help them perform at their best.
9. Work Hard
Show what productivity level is expected
There's the team leader who tells everyone to stay late and then leaves promptly at 5:00pm to go golfing.
There's the boss who criticizes everyone for scrolling on social media but is discovered buying groceries online in the middle of the afternoon.
And the CFO who recommends layoffs to stop "unnecessary spending," but then buys herself a brand-new car.
Do you know any of these people?
There's hardly anything worse for morale than team leaders who practice the "Do as I say, not as I do" philosophy. When this happens, you can almost feel the motivation sink among the staff. It's like watching the air go out of a balloon – and disappointment & jealousy usually take its place.
Being in a leadership position means having a responsibility to and for your team. Employees look to team leaders for guidance and strength; that's part of what being a good leader is. And, the most important part of your responsibility is to lead them with your own actions.
Put in the Work
There's an old saying about the difference between a manager and a leader, "Managers do things right. Leaders do the right things."
As a team leader, part of your job is to inspire the people around you to push themselves. And the best way to do it, ist to show them the way by doing it yourself.
When You Don't Lead by Example
But what happens when you don't follow this rule?
When leaders don't "practice what they preach," it can be almost impossible for a team to work together successfully. How can anyone trust a team leader who talks about one thing, but does another?
If you say one thing and do another, your team will likely not follow you enthusiastically. Why should they?
Good team leaders push their people forward with excitement, inspiration, trust, and vision. If you lead a team that doesn't trust you, productivity will drop. Enthusiasm may disappear. So make sure to "practice what you preach" to your team.
10. Be Strategic
Build and manage the team culture
Effective team leaders need to make sure your company has values and principles that motivate your employees. Having a coherent company culture makes it easier to hire the right people and make sure your employees are engaged in their work.
Building a team culture from zero.
Dharmesh Shah, Co-founder, and CTO of the popular marketing software, HubSpot, has said that "The culture of a startup is defined by three things: 1. How the founders behave, 2. Who they recruit, reward and recognize. 3. Who they fire."
If you are building a team from zero, it is a little easier as you can vet everyone during the hiring process. But more often than not, you need to impose your values on a team who has been working with different values for a long time. This requires good communication skills, trust and a clear understanding of how to "get" to those employees.
Keeping your culture alive.
Building a team is only the first step. This must be constantly enforced by team leaders and managers to make sure employees don't forget the values. A team leader must always follow the 3 principles to make sure all the effort put into building the culture does not go to waste.
- Always be an exemplary worker.
- Communicate the company's vision constantly.
- Be open to feedback and be ready to change.
11. Be Process Driven
Have a strict process in place and follow it
Business processes are a frequently used term across industry verticals today, and there's also a lot of confusion regarding them. To provide some clarity in this matter, I would suggest OKR (Objectives and Key Results) methodology in order to measure business success & provide informational clarity throughout your organization.
The core of OKR methodology is measuring what really does matter. In the book, the author, John Doerr, explains that Objectives represent WHAT you want to achieve and Key Results benchmark and monitor HOW you get there. It is as simple as that. The countless examples from successful entrepreneurs all carry the same message: OKR helps effective team leaders focus, keeps your team on the right track, and it lets you see the progress you've made.
Tracking what matters with Objectives and Key Results.
To understand what is happening in your team, you need to keep your eyes on everything every week.
Plans, Progress, and Problems is a known method for weekly task management for better team leadership. Every employee sets 5 – 7 important tasks (Plans) each week and aligns them to their quarterly goals.
The system starts with you and your team setting inspiring quarterly goals. From there you add Key Results to each goal and measuring the progress of Key Results every week. You can read more about OKRs here.
The best way to keep track of your business processes is to make it visual. In OKR Methodology, this concept is described as alignment – so use hierarchical OKRs to keep track of your companies processes.
12. Be Creative
And don't let everyday task kill it for your team
Think about a place where creativity is encouraged and nurtured. Did you think of a drama class, a theatre, or maybe the kindergarten? All those places come to mind pretty easily, but I'm willing to bet there's one place that didn't, and that's the workplace. But here's the thing: creativity in the workplace is absolutely crucial. If you can apply creative thinking to your work, you'll find that not only will the day stop feeling like drudgery, but you'll be unlocking more meaningful results. And this doesn't just go for employees, but for team leaders as well–in fact.
Creative Thinking and Creative Problem Solving
Being creative in the workplace goes far beyond making the prettiest spreadsheet in the company. Creative thinking and problem-solving are the absolutely most critical creativity skills to have.
Creative thinking is simple to define, but way harder to implement. Basically, if you're a creative thinker, it means that you come up with ideas that are entirely unique.
It's easy to come up with the same rote concepts for a project or a new campaign, especially if you've used them before. But when you start thinking creatively and getting a little daring, you may be surprised at what your brain can come up with. It's this "throw everything to the wall and see what sticks" method that creative thinkers truly shine at.
What Team Leaders Can Do
If you're a team leader and you can't shake the feeling that your staff is uninspired and relying on the same old concepts and solutions, then it's time to start fostering creativity. Those who have the tendency to feel stagnant and bored in their work will benefit deeply from learning how to think creatively.
As the leader of the group, you can foster and nurture creative thinking in your employees, but it's also good to remember to recognize and praise it. It can be all too easy to turn down an idea because you think it won't work, but muffling the creative thinkers in your workplace means that innovation will be stifled, and they'll be less likely to keep coming up with new and smart solutions. It's not just the employees who shouldn't be afraid to try new things and possibly fail–it can be the managers as well.
13. Be Decisive
And kill off any procrastination
We have all had those down days when you just can't get work done. We can't be at our productivity peak all the time and that's okay. What is not okay, is that these down days are becoming more popular in our modern workplace. No matter how much or even how little is planned for the day, we just don't seem to get work done.
Here are 4 main things that feed your procrastination monster:
This distraction is one of the top stressors at work. Minimize the effect by nurturing an open and trustworthy environment.
Socializing with coworkers
Everything is good in moderate quantities, even socializing. Unplanned conversations can have a dramatic effect. Turns out 40% of employees feel they'd get a lot more done if co-workers would quit stopping by to chat.
Reflecting on your last hour, how many times have you checked your email? According to statistics, office workers can check their e-mails up to 30-40 times an hour. Answering an e-mail within 15 seconds is not a talent, it's more like insanity.
Having 10 windows open in 3 different devices is the new norm. Achieving many small goals gives us an illusion of progress. At the same time, multitasking lowers IQ by 10 points and kills productivity by 40%, according to Harvard Business Review.
Take these 10 with a grain of salt, as we all have different procrastination monsters lurking under our beds. Our suggestion of defeating them would be to start your week off with a to-do list that prioritizes your most important tasks.
14. Be Trustworthy
And build trust within your team
Developing a strong and successful relationship within an organization involves several key qualities. One of these qualities is trust.
Trust is not something you can, as folks say, "fake it till you make it." It takes time and effort. And once it's gained, you can lose it within a split second.
Understand what drives your employees.
One thing we can virtually guarantee: your team members are all different.
Some are introverts, some are extroverts. Some are adventurous and are energized by the unknown, others prefer the security of the familiar.
Some are probably fresh out of college. Others might be putting their kids through college.
The point is, your employees have different backgrounds, are at different stages in their lives, and are motivated by very different things. One of the biggest mistakes you can make is trying to force a one-size-fits-all solution on your workforce.
Here are some examples of cultural differences between millennials & generation Z
15. Give Feedback
But try to be less subjective on how you give it
Employee feedback is a
According to our survey, 53% of team leaders think regular weekly feedback is very important and 33% think it's important. And they are right.
Considering, that only about 30% of employees in the USA are engaged, having a team like that is an enormous advantage over your competitors. You can conquer the tipping point of employee engagement with a little help from our infographic.
Here are 3 important parts that every leader should pay attention to:
- Understanding what employees are doing – To give honest feedback on work you must have a very clear idea about what your team members are doing. Tools like Weekdone help you with that by using a clear status reporting system. Easy to use status reporting system gives you the basics for giving good feedback.
- Giving employees feedback – When managing companies or bigger departments, 1-on-1 meeting are just not an option. Luckily, employee feedback can be given with two sentences or with a simple pushing of the "Like" button that lets employees know that you are aware of what they are doing and you approve.
- Receiving feedback – An important, and often forgotten, part of employee feedback is giving them a chance to
weighin. Employees often have a lot of ideas on how you and your company can help each other to do their work.
Thanks to Weekdone you can give and receive weekly employee feedback with only a couple of minutes. Every week, when employees send in their status report, you can recognize people by liking their items or commenting on t
Be a team leader who others look up to for guidance. Provide direction & leadership within your team, so everybody can better reach their full potential. Don't forget your teams KPI's, but do not also forget, that the job comes with a soft side. So try to balance your efforts both ways – qualitative & quantitative. We, as a species are social animals, who work best when we have a sense of meaning to our work. All 15 qualities can be summarized in one simple sentence – do more than is expected of you, care about & treat your employees with respect.